When Presenting, Warm Up and Be the Unexpected

How many times have you walked into a room, mentally preparing yourself for what is sure to be a few painful hours of trying to process the data being shown on the overhead? You catch the presenter setting up and note that there are 147 incredibly detailed slides in today's presentation. You feel sleepy already and start to calculate how long the batteries will last on your laptop, tablet, and smart Read on my friend....

Presenting Social CRM Data for Customer Service

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CRM tools once revolutionized business, especially from a customer support perspective. Instead of gathering the same information each time a customer or prospect contacted a business, the company could track  that relationship over time and access the records whenever they were needed. By nature, social media generates much more data. When customers and prospects started taking to Twitter and Read on my friend....

Presenting Data With Slides? Keep It Interesting!

When you're excited about something, nothing could make it boring for you. You want to hear about it, read about it, and talk about it. You're living the topic. And when you've done any kind of research to mine data, you're excited to share those findings with other people. Let it be known, then, that very few things will lull your audience into a boredom-induced sleep (or at least a trance-like Read on my friend....
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